8.7

What if a package is lost or stolen?


Both UPS and the USPS are extremely reliable. If a package does not arrive at its destination, it was probably either delivered to the wrong address by mistake (usually an addressing error) or delivered to the correct address and stolen -- in either case the recipient should ask around in his/her apartment building, neighborhood, post office, or UPS branch office.

If you have insured the package, check with the carrier and begin the claims process. Keep in close contact with the recipient so neither of you panic and start mistrusting each other.


8 Jan 96 [TSL]